How Natural Are Your Products?

Our products contain a minimum of 98% naturally derived ingredients. Actual levels are clearly identified on each product page as our Clean Beauty Credentials.

Are Your Products Bio Degradable?

Yes, all of our products are biodegradable.

Do Your Products Contain Gluten?

All of our products are wheat/gluten free.

Do Your Products Contain Palm Oil?

Our products do not contain palm oil itself but some products contain ingredients which are derived from palm oil. The sources of these ingredients vary but we buy only from suppliers who are signed up to the Roundtable on Sustainable Palm Oil.

Do Your Products Contain Any GM Ingredients?

None of our products contain GM Ingredients.

Is Your Packaging Recyclable?

Yes – we use materials that can be recycled, and we don’t use more packaging than is needed. Any restrictions on what can be recycled will be determined by your local authority’s facilities.

We use biodegradable packaging nuggets to protect your products in delivery; they simply dissolve in water. There will be a label to clarify this on the outer box.

Do You Test Your Products On Animals?

We absolutely do not test any products on animals and our manufacturing partners do not test any products on animals. We are 100% cruelty free & against any testing involving animals.

Are Your Products Suitable For Vegetarians And Vegans?

Yes. All of our products are suitable for vegetarians and vegans with the exception of the Smooth & Lift Firming Face Cream which is suitable for vegetarians but is not vegan.

Are Your Products Suitable For Sensitive Skin?

Our facial skincare products have all been dermatologically tested on a panel of people with sensitive skin, and have produced no reactions. The test house have confirmed that our products can claim to be suitable for sensitive skin.
In addition to this, and following some wonderful feedback from customers, we have put our Lavender products through clinical testing which has proven them to be suitable for use on eczema prone skin.
As a common sense precaution, and because everybody’s skin is different, we recommend that you carry out your own patch test prior to first application.

Are Your Products Suitable For Babies And Children?

Our products may be used on children over two years old. For under 2’s we would recommend that you use products which have been specifically formulated for this age group as infant’s skin is five times thinner than adult skin. This is not yet one of our areas of expertise.

Are Your Products Suitable For Use During Pregnancy?

Organic Works products are very mild and are designed for everyday use. Essential oils are considered safe for use during pregnancy, subject to normal use, no known complications in pregnancy and no known allergies. However, as usual during this sensitive time, please consult your doctor for definitive recommendations.

Are Your Products Certified Organic?

We are in the process of Organic Certification under the Cosmos Organic Standard with the Soil Association. Our application is pending. Our formulations all meet the Cosmos Organic Standard.

Why do some of my products look different in person than they do online?

Due to the challenges presented by Covid19 - we have sourced certain components from varying companies - so upon occasion your delivery might include these different components - rest assured that the product is absolutely the same and feel free to get in touch with us if you have any concerns.

Why won't my pump work?

Very occasionally a pump seems not to work. Simply tighten the main top clockwise and then move the pump anti clockwise and it should release and pump freely. If you have any further issues - please contact us Hello@theOWstore.com


If your question has not been answered above, please send us an email enquiry at Hello@theOWstore.com