Terms & Conditions

Organic Works Ltd a company registered in Scotland with company No. SC417576 whose registered office is situated at Organic Works, Office 5, 10 Harbour Terrace, Wick, Caithness, Scotland, KW1 5HB, United Kingdom. Vat Registration Number:  Email Address: hello@theOWstore.com Telephone Number: +44 (0) 1955 603110. 

Payment

You can pay for your order securely online, Organic Works accept most major credit and debit cards. Product prices can be shown in your local currency but payment will be taken in GBP (£). Organic Works currently accept payments online in GB Pounds. For any other payment queries please call the Organic Works Sales Order Line: +44 (0) 1955 603110.

Your Consent

For any content that you submit, you grant Organic Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

By using our web site and submitting your information to the theOWstore.com network, you consent to the collection and use of this information by Organic Surge. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are not comfortable with any of the changes to our Privacy Policy, you will have the opportunity to remove your information from our network at any time.

Returns

30 Day Money Back Guarantee

We are very confident that you will be delighted with your purchase, but should you wish to return an item for a full refund or exchange, then simply return it to us within 30 days. Goods must be unused and in perfect, re-saleable condition (including product packaging, etc.) otherwise we will not be able to refund you. If the item has been bought as a gift, you are responsible for the costs of any other services provided in connection with your purchase, e.g. Gift Wrapping, Delivery, etc. and these costs cannot be refunded under the Money Back Guarantee Scheme.

Signatures Are Recommended When Returning Goods

You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage. In the unlikely event of a lost package you will be responsible for claiming from your delivery company - so we recommend sending the package using a Recorded or Special Delivery service if in the UK, or another suitable 'signed for' service if you're located outside the UK.

Faulty Goods

All Organic Works products go through a rigorous quality checking process as part of the service we offer to you. Therefore it's very unlikely you will receive faulty goods from us, but in the unlikely event that this may happen then you will be reassured to know that we will be happy to refund or exchange the product as you see fit, once the fault has been verified.

Refunds

Once your item has been returned and we find everything is as expected (either faulty or in perfect condition) then you will be credited with the full purchase price of the item. If you paid by payment or debit card then your card will be refunded, otherwise you will be sent payment by a UK company cheque in GBP.
If you have any further questions that have not been answered here then please don't hesitate to get in touch with our support team: hello@theOWstore.com

Promotions

Free UK delivery is offered on all orders with a basket value of £40 or more.
All Gift Vouchers are excluded from discount promotions.
All promotional codes can only be used per transaction.