FAQ
Our products contain a minimum of 98% naturally derived ingredients.
Actual levels are clearly identified on each product page as our Clean
Beauty Credentials.
Yes, all of our products are biodegradable.
All of our products are wheat/gluten free.
Our products do not contain palm oil itself but some products contain
ingredients which are derived from palm oil. The sources of these
ingredients vary but we buy only from suppliers who are signed up to the
Roundtable on Sustainable Palm Oil.
None of our products contain GM Ingredients.
Yes – we use materials that can be recycled, and we don’t use more
packaging than is needed. Any restrictions on what can be recycled will
be determined by your local authority’s facilities.
We use biodegradable packaging nuggets to protect your products in
delivery; they simply dissolve in water. There will be a label to
clarify this on the outer box.
We absolutely do not test any products on animals and our manufacturing
partners do not test any products on animals. We are 100% cruelty free
& against any testing involving animals.
Yes. All of our products are suitable for vegetarians and vegans with
the exception of the Smooth & Lift Firming Face Cream which is
suitable for vegetarians but is not vegan.
Our facial skincare products have all been dermatologically tested on a
panel of people with sensitive skin, and have produced no reactions. The
test house have confirmed that our products can claim to be suitable
for sensitive skin.
In addition to this, and following some wonderful
feedback from customers, we have put our Lavender products through
clinical testing which has proven them to be suitable for use on eczema
prone skin.
As a common sense precaution, and because everybody’s
skin is different, we recommend that you carry out your own patch test
prior to first application.
Our products may be used on children over two years old. For under 2’s
we would recommend that you use products which have been specifically
formulated for this age group as infant’s skin is five times thinner
than adult skin. This is not yet one of our areas of expertise.
Organic Works products are very mild and are designed for everyday use.
Essential oils are considered safe for use during pregnancy, subject to
normal use, no known complications in pregnancy and no known allergies.
However, as usual during this sensitive time, please consult your doctor
for definitive recommendations.
We are in the process of Organic Certification under the Cosmos Organic
Standard with the Soil Association. Our application is pending. Our
formulations all meet the Cosmos Organic Standard.
Due to the challenges presented by Covid19 - we have sourced certain
components from varying companies - so upon occasion your delivery might
include these different components - rest assured that the product is
absolutely the same and feel free to get in touch with us if you have
any concerns.
Very occasionally a pump seems not to work. Simply tighten the main top
clockwise and then move the pump anti clockwise and it should release
and pump freely. If you have any further issues - please contact us
Hello@theOWstore.com